"When does billing start? Does billing start after onboarding is completed?"
Billing/Invoicing begins immediately after the contract is signed with QuotaPath. Your first invoice will likely be due before onboarding/implementation is complete.
"How do I add Users to my workspace beyond my contracted user count?"
If you are contracted for 10 users initially, but need to add more active users beyond the initial 10 (as an example), just add them to your QuotaPath workspace and start assigning them as needed. No other action is required from you. You will automatically receive an invoice for those users pro-rated for the time left in the current billing period. This will be an additional invoice outside of your standard billing period invoices for the contracted users. Then, your next billing period invoice will reflect the additional users along with the original user count. If you believe you were mistakenly invoiced, email [email protected] with the details.
"I got an invoice outside my normal billing cycle - what is this?"
As described above, users added to your workspace beyond the contracted or previous billing period total will be invoiced separately on a pro-rated basis for the period in which they were added. The per user annual amount will be the value indicated on your contract, but adjusted for the time left in the billing period.
Where is the billing portal? Why can't I access the billing portal?
QuotaPath switched invoicing/billing platforms and no longer has a customer facing billing portal, as of Q2 2026. We are working on adding a billing portal into the platform so Admins can manage their billing and account in QuotaPath directly.
How do I change my billing details or payment method?
To change payment method, company details or billing information, please email the details to [email protected].
How do I upgrade my QuotaPath subscription to a higher tier?
To upgrade to Growth or Premium and to unlock greater capability and features in QuotaPath, email your Account Manager. If you don't know who your assigned Account Manager is, start a chat with our Support team directly from your QuotaPath workspace, or reach out to [email protected] or even better.
Can I reduce my cost by removing/archiving active users?
Once Users are added to your contracted total, they cannot be removed from the billed user count until your contract renewal. So, if you were contracted for 10 users, but have since added 5 and are now being billed for 15 users, you cannot reduce your billed amount by deactivating or archiving users below 15.
Do I have to pay for all user seats? What about users who aren't assigned to Plans?
All active QuotaPath users (Admin, Team Manager and Members) need paid seats. QuotaPath does not have unpaid seats, view only seats or any other kind of user designation that is not a paid seat. All users are priced at the same amount, as determined by your contract.
I need to reactivate a previously deactivated QuotaPath workspace. How do I do that?
If you remember and/or still have contact information for your assigned Account Manager, you can email your assigned QuotaPath Account Manager to start the process. Otherwise, email [email protected], and we can connect you with our sales team to get you set up and reactivated.
I need to cancel my account and get a refund. How do I do that?
QuotaPath subscription agreements do not include a termination for convenience provision. Cancellation and refunds are not available on request; they are governed exclusively by the terms set forth in your executed agreement. Customers seeking to end their subscription prior to the end of their contract term should refer to their agreement's termination and payment provisions or contact their Account Manager to discuss their specific circumstances.