If a user's earnings appear to be incorrect, here are some things to check before reaching out to the QuotaPath team for support:
Quota: Navigate to the assigned Plan for that user and confirm the user is assigned the correct Quota for the applicable earnings period.
Rate: While viewing the Plan, also confirm the user has the correct Rate assigned for the applicable earnings period.
Component Dependencies: While still viewing the Plan, confirm whether there is a relevant component dependency on the component in the Plan in question, which could prevent earnings from triggering.
Tiers: Navigate back to the Earnings page, go to the relevant Deal, click the Deal to expand and view the earnings details. Check whether the Deal has crossed attainment tiers to trigger a new earnings rate.
Earnings for Multiple Components: While viewing the earnings details for that Deal, check whether there are earnings being triggered from multiple components.
Negative Deal Amounts: While viewing all Deals for the relevant period, check whether there are any Deals with negative Deal Amounts, which could create a deficit in the user's attainment before earnings start triggering again.